Unless you pay big bucks for Google Analytics (and most of us don’t), you’ll be forced to move to Google Analytics 4 (GA4) on or before July 1, 2023. If your company has a website, you’re probably using Universal Analytics (UA), which will stop collecting data as of that date.
Unfortunately, GA4 is a huge change from UA, and it takes a lot of time and effort to set it up – our customers (and in-house engineers) tell us it took them a lot of swearing to get to “engagement” metrics. And what does “engagement” mean, anyhow? It’s just the time a user has your site or app in focus.
Most of our customers use Kissmetrics to track user behavior on their sites and in their products, and we wanted to know the real differences between our platform and GA4.
If you’ve ever implemented an analytics tool, you know there’s no such thing as setting it up without swearing at all. But the amount of swearing you do vastly increases with GA4 over Kissmetrics.
Fundamentally, the amount of swearing comes down to (1) how confusing the setup is, and (2) how much support you get while you’re setting it up.
GA4 setup is, well, confusing. And if you’re using Google Tag Manager (GTM), it’s even worse, since you can’t entirely auto-upgrade from GTM to GA4 – you have to configure a new snippet in GTM via GA4 to allow the upgrade. (That sentence alone is confusing enough.) If you’re using WordPress or another vendor, you’ll have another layer of conditional instructions, many of which actually contradict earlier instructions.
Let’s just say that our engineering team wasn’t in love with trying to get to GA4 with our WordPress/GTM environment.
Is it more complex to get SaaS product or e-commerce data into Kissmetrics? Yep. Reporting on more than just your website changes based on how you built your environment. But we’re talking about website tracking in this post, since that’s what most folks use GA for.
Using the Tools
You’ll have very different approaches to using GA4 and Kissmetrics in your day-to-day work. GA4’s primary focus is on “engagement,” whereas Kissmetrics allows you to focus on answering business questions about your website and product.
In addition to “engagement,” GA continues to focus on user acquisition. Their primary out-of-the-box reports focus on new users by acquisition channel and other UTM parameters. They have a generalized “activity” report without any explanation of what “activity” is or a way to exclude certain activities.
GA4 has other reports, like retention, top pages viewed, top events, and purchases by item name (that mysteriously still exists even when there are no purchases to report). These currently exist with limited organization and very limited filtering.
We designed Kissmetrics to be flexible and work for any business. As a result, it takes a bit longer to configure all the reports you’ll want to see, but you’ll find that you can answer much deeper business questions using Kissmetrics.
Most of our customers spend a significant amount of time in Kissmetrics during high-intensity reporting seasons. Here are a few examples:
- They’ll dig in to see how various channels and campaigns drive pipeline and revenue each quarter while they plan the next one.
- They’ll look at user paths and cohorts while they do customer journey analysis.
- They’ll check on A/B test results while running experiments.
- They’ll report on revenue when they want to look at business performance.
Things to consider when you’re deciding what tool to use:
- GA4 comes across as specifically focused on marketers who want to track “engagement” at the expense of everything and everyone else.
- Kissmetrics is extremely broad, allowing marketers, e-commerce managers, and product managers to drill down into whatever metric is most relevant for them.
- Ease of use:
- GA4 gives you predefined reports and lets you toggle some limited parameters – useful for beginners
- Kissmetrics gives you extreme flexibility, but very limited predefined reports – great for power users
- Speed vs. accuracy:
- GA4 has quick-running, directionally-correct reporting on sampled data that may be inaccurate.
- Kissmetrics reports on accurate (debuggable), complete data, but as a result has slower-running queries. If you like accuracy, patience wins.
- GA4 is free.
- Kissmetrics starts at $299/month, although we give discounts for annual agreements.