We rebuilt our onboarding three times this year but we are still guessing - we do not have data on where users actually get stuck or what steps matter.
Build Onboarding Flows That Get Users to Value Fast
Track every step of your onboarding experience. See where new users drop off, which steps correlate with long-term retention, and how to get users to their aha moment faster.
Join the KISSmetrics Accelerator — a hands-on program to get your analytics running fast
Trusted by 10,000+ SaaS companies
Sound familiar?
Your onboarding checklist has eight steps but you do not know which ones matter. New users complete the profile setup and import their data but half of them never come back after day two. The other half become power users. You cannot tell the difference between the two groups because your analytics do not connect onboarding behavior to long-term outcomes.
Your product team debates endlessly about what to include in onboarding. Should you add a guided tour? Simplify the setup wizard? Send more onboarding emails? Without behavioral data connecting each onboarding element to activation and retention outcomes, every decision is an opinion fight rather than a data-informed discussion.
Effective SaaS onboarding analytics require person-level tracking through every onboarding step, time-to-completion measurement, drop-off analysis at each stage, and the critical link between onboarding behavior and downstream retention. Session-based tools cannot provide this because they lose the thread when a user leaves and comes back.
What You Get
Click any feature to see how it works and what it can do for your team.
Up and Running in Days, Not Months
No data team required. Most teams see their first insights within 48 hours.
Install in Minutes
Add a single JavaScript snippet or connect via Segment. No engineering sprint required.
Configure With Experts
Your 1-hour onboarding call helps you define the events and funnels that matter for your business.
See Insights, Take Action
Build reports, discover patterns, and trigger campaigns - all from day one.
“We discovered that the data import step had a 52% drop-off rate and users who skipped it churned 3x more. We redesigned that step with a CSV template and reduced drop-off to 18%. KISSmetrics made the invisible obvious.”
Sarah Kim
Head of Product, DataPipe Analytics
The SaaS Onboarding Analytics Toolkit
Join the Accelerator program — guided setup, expert onboarding, custom plan
- Onboarding funnel visualization with step-level drop-off
- Time-to-value measurement by segment and cohort
- Onboarding path A/B testing tied to retention outcomes
- Activation milestone tracking and correlation analysis
- Onboarding email impact measurement
- Cohort benchmarking across onboarding iterations
- Unlimited team seats for product and growth teams
2-Month Pricing Guarantee
No overage surcharges for your first 2 months after the trial. Track everything, find the right plan, zero risk.
No commitment required. The Accelerator program is designed to get you to value fast.
Frequently Asked Questions
Everything you need to know before getting started.
Ready to See What Your Data Is Hiding?
Join the KISSmetrics Accelerator program. We'll walk through your use case, set up your tracking, and build a custom plan that fits.
Book an Accelerator Call