Law firms adopted our platform but half the attorneys never log in after the first month. We have no idea what separates active users from abandoned accounts.
Product Analytics That Help LegalTech Products Grow
Understand how attorneys and legal teams use your platform. Track document workflows, matter management adoption, and the engagement patterns that predict firm-wide retention.
Join the KISSmetrics Accelerator — a hands-on program to get your analytics running fast
Trusted by 10,000+ SaaS companies
Sound familiar?
LegalTech products face a unique adoption challenge. Law firms are notoriously resistant to changing their workflows, and even after signing a contract, getting individual attorneys to actually use your platform is an uphill battle. Your aggregate usage numbers look acceptable, but they are masking that a small percentage of power users carry the engagement while most seats sit idle.
You have spent months building features that legal teams requested - e-signature integrations, document comparison tools, billing automation. But your analytics cannot tell you whether those features improved retention, drove expansion, or just added complexity. You are investing engineering resources without a feedback loop that connects feature usage to business outcomes.
Legal technology requires analytics that understand multi-stakeholder adoption within firms. Partners, associates, paralegals, and administrative staff all use your product differently. Without role-based behavioral segmentation, you are optimizing for an average user that does not exist in any real law firm.
What You Get
Click any feature to see how it works and what it can do for your team.
Up and Running in Days, Not Months
No data team required. Most teams see their first insights within 48 hours.
Install in Minutes
Add a single JavaScript snippet or connect via Segment. No engineering sprint required.
Configure With Experts
Your 1-hour onboarding call helps you define the events and funnels that matter for your business.
See Insights, Take Action
Build reports, discover patterns, and trigger campaigns - all from day one.
“After implementing behavioral cohort analysis, we identified the key activation events and reduced churn by 35%. We finally understood why some firms renewed and others did not.”
James Chen
VP Product, B2B SaaS Platform
The LegalTech Analytics Toolkit
Join the Accelerator program — guided setup, expert onboarding, custom plan
- Document workflow lifecycle tracking and analysis
- Role-based adoption segmentation for legal teams
- Firm-wide activation and rollout measurement
- Matter management engagement scoring
- Feature value quantification and ROI analysis
- Churn risk detection with automated CS alerts
- Privacy-conscious event tracking via REST API
2-Month Pricing Guarantee
No overage surcharges for your first 2 months after the trial. Track everything, find the right plan, zero risk.
No commitment required. The Accelerator program is designed to get you to value fast.
Frequently Asked Questions
Everything you need to know before getting started.
Ready to See What Your Data Is Hiding?
Join the KISSmetrics Accelerator program. We'll walk through your use case, set up your tracking, and build a custom plan that fits.
Book an Accelerator Call